If you have a tracking number: Check the latest status using the link in your dispatch email. If there has been no courier update for more than 48 hours, contact us at [email protected].
If you have not received a dispatch email: This may indicate your identity verification is pending. Check your inbox for an email with the subject line "Action Required" and follow the instructions.
If a week has passed with no dispatch confirmation: Contact our support team directly — there may be an issue with your account.