How can we help you?

What is Evernu? How the service works

Is this a subscription service?

How do I place an order?

Are your clinicians licensed?

What is an unlicensed or off-label medication?

How long does a prescription review take?

Why do I need to share my GP details?

What if I don't have a GP?

Accessing your NHS Summary Care Record (SCR)

Why is weight verification needed?

Why do I need to verify my identity?

Why did my automatic verification fail?

How to complete manual verification

Accepted ID documents

Do I need to verify every time I order?

When will I receive my order?

What shipping method do you use?

How do I change my delivery date?

How do I change my shipping address?

How do I update my delivery once dispatched?

How Mounjaro (tirzepatide) works

How semaglutide works

Weight loss dosing schedule

Side effects — weight loss medication

Hair loss and finasteride — important information

Which biomarkers do your tests check for?

Biomarker descriptions

Supported operating systems

How to use the Evernu app

Recording weight measurements

Reporting side effects via the app

Requesting medication changes via the app

What payment methods do you accept?

When is payment taken?

How do I update my payment details?

How do I delete a payment method?

Why do I see "Vir Health Limited" on my bank statement?

How do I cancel or pause my subscription?

How do I unpause my subscription?

How do I renew my subscription?

How do I change my delivery date?

How do I reset my password?

How do I contact support?

Is my personal information secure?

What should I do with unused medication?

Accessibility support request

Privacy Policy