Home Account & Subscriptions How do I unpause my subscription?

How do I unpause my subscription?

Last updated on Mar 30, 2026

For weight management:

  1. Log in to your Evernu account.
  2. Select Resume Subscription next to your treatment.
  3. Complete the short clinical check-in questionnaire.

Your responses will be reviewed by our clinical team before dispatch. The dose you are resumed on will depend on how long your subscription has been paused:

  • Paused up to 2 weeks — resume at the same dose, no full review required
  • Paused 2–4 weeks — step down one dose level; clinical review required
  • Paused 4–12 weeks — step down two dose levels; clinical review required
  • Paused more than 12 weeks — restart from the beginning; full onboarding process applies