Home Identity Verification How to complete manual verification

How to complete manual verification

Last updated on Mar 30, 2026

If automatic verification was unsuccessful, you will receive an email from our team. To resolve this, reply to that email and attach:

  1. A valid photo ID (see accepted documents below)
  2. Proof of your billing address

A valid UK Driving Licence is ideal as it covers both requirements in a single document.

Once we have verified your documents, your order will be processed as quickly as possible.