Why did my automatic verification fail?
Automatic verification uses your name, date of birth, and billing address to confirm your identity. If these details
cannot be matched, verification will fail.
Common reasons for a failed automatic check include:
- Using a name that does not match your legal name (e.g., a nickname or shortened version)
- Entering a date of birth incorrectly
- Using a billing address that does not match the address registered with your bank
- Entering your billing address in an unusual format
If your automatic verification fails, you will receive an email with instructions on how to complete manual
verification. This is usually a quick process.