Home Consultation & Clinical What happens if my prescription request is rejected?

What happens if my prescription request is rejected?

Last updated on Mar 30, 2026

If our clinical team determines that a requested treatment is not appropriate for you, you will be notified by email. Our clinicians may also request additional information before making a final decision.

If your prescription is not approved, no payment will be taken. You will not be charged for a prescription that has not been issued.