Billing & Payments

What payment methods do you accept?

Evernu accepts the following payment methods: - Visa (credit and debit) - Mastercard (credit and debit) - American Express - Apple Pay - Google Pay We do not currently accept PayPal.

When is payment taken?

First order: When you place your first order, your payment details are saved but no charge is taken at the point of submission. A £0.00 verification transaction may appear on your statement; this is not a charge. Payment is taken once your prescription has been approved by our clinical team. If your prescription is not approved, you will not be charged. Ongoing orders: Payment is taken on your scheduled billing date. Delivery typically follows within 3 days of payment. Billing cycle: - Your first billing interval is 21 days from your initial payment. - From the second month onwards, billing runs on a 28-day cycle.

How do I update my payment details?

1. Log in to your Evernu account. 2. Navigate to your subscription settings. 3. Select Edit next to your current payment method. 4. Enter your new card details and save. A £0 verification transaction will be triggered to confirm the new card. Once approved, your updated payment method will be active. If you have multiple subscriptions, you will need to update payment details for each one individually.

How do I delete a payment method?

To remove or anonymise your payment details, please contact us at [email protected]. Our team will action this for you.

Why do I see "Vir Health Limited" on my bank statement?

Transactions from Evernu will appear on your bank statement as Evernu Ltd or Evernu Limited. This is our registered trading name. Company Registration Number: NI729459

Why haven't I received my refund yet?

No refunds are issued once medication has been dispensed or dispatched. This applies regardless of whether the medication has been used. If there is a problem with your order (wrong medication, wrong dose, damaged packaging), please contact [email protected] with photos and we will investigate and provide a resolution. If your prescription request was not approved, no payment will have been taken and no refund is required.