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Why haven't I received my refund yet?

Last updated on Mar 30, 2026

No refunds are issued once medication has been dispensed or dispatched. This applies regardless of whether the medication has been used.

If there is a problem with your order (wrong medication, wrong dose, damaged packaging), please contact [email protected] with photos and we will investigate and provide a resolution.

If your prescription request was not approved, no payment will have been taken and no refund is required.