Account closure is permanent and must be requested via our support team — it cannot be done self-serve.
To close your account, contact [email protected].
Before closure, we will ensure all active prescriptions are cancelled so no further medication is dispatched.
What happens to your data:
- Your payment card details will be anonymised.
- You will no longer be able to access your records once the account is deactivated.
- A record of treatments prescribed is retained in a secure database for regulatory compliance purposes. This is required by law and is used only for compliance.